Returns

Returns & Refunds Policy

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund.

However, after this period, we will still endeavour to resolve any product issues by offering a repair or replacement of the same item where appropriate. If neither a repair nor a replacement can be provided, we may offer a refund at our discretion.

To be eligible for a refund, your item must:

• Be unused and in the same condition as when you received it.
• Be returned in its original packaging with all accessories, manuals and components.
• Be accompanied by proof of purchase, such as a receipt or order confirmation.

Please do not return your purchase to the manufacturer unless we have specifically instructed you to do so. We recommend contacting us first so we can advise you on the best course of action.

When returning an item, please ensure you include your order number or proof of purchase, along with a note confirming whether you are requesting a refund or a replacement.

Using Our Automated Returns Portal

If you wish to return an item using our automated returns service, please use the following portal:

Spin a Disc Metal Detectors Returns Portal

Please note:

• Returns processed through our automated returns portal will incur a £4.00 return label/processing fee, which will be deducted from your refund.
• Returned items must be in their original condition and original packaging, complete with all supplied accessories.
• If an item is returned with missing packaging, damaged packaging, signs of use, missing parts or is not in its original condition, we reserve the right to deduct an appropriate amount from your refund to reflect any loss in value.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, newspapers or magazines)
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products

Partial Refunds

In certain circumstances, only a partial refund may be granted, including:

• Books with obvious signs of use.
• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Refunds

Once your return has been received and inspected, we will notify you by email to confirm receipt of your item.

We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically applied to your original payment method within a reasonable number of working days.

Any applicable deductions, including the £4.00 automated returns fee or deductions for items not returned in their original condition or packaging, will be clearly reflected in your refund.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card provider, as it may take some time before the refund is officially posted.
3. Contact your bank, as processing times can vary.

If you have completed all of the above and still have not received your refund, please contact us at info@spinadiscmetaldetectors.com.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale or clearance items cannot be refunded unless they are faulty or not as described, in accordance with your statutory rights.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please email carl@spinadiscmetaldetectors.com before returning your goods.

Please send returns to:

Spin a Disc Metal Detectors
Unit 3A/3B, Netherton Mill
Holdsworth Road
Halifax
HX3 6FD

Gifts

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the returned item has been received and processed.

If the item was not marked as a gift, or the gift giver had the order delivered to themselves before giving it to you, any refund will be issued to the original purchaser.

Return Shipping

Please send all returns to:

Spin a Disc Metal Detectors
Unit 3A/3B, Netherton Mill
Holdsworth Road
Halifax
HX3 6FD

Unless the item is faulty, damaged, or develops a fault within 30 days of purchase, you are responsible for the cost of returning the item.

Shipping costs are non-refundable. If a refund is issued for a non-faulty item, the cost of return postage will not be reimbursed.

The time taken for exchanged products to reach you may vary depending on your location.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If your goods are faulty, not as described, or unfit for purpose, you may have additional rights beyond those set out in this policy.